Coral BnB

Terms and Conditions

TERMS OF USE:

These terms form a legally binding agreement between Users(“User(s), you, your, customer(s), yourself”)andCoral BnB LLPand/or its subsidiaries and affiliates(“Coral BnB, we, us, our”).These terms shall govern the use of the website, mobile application, and call centers(“Coral BnB Platform”)which enable the User to connect with us concerning the services(“Services”)offered through the Coral BnB Platform.

Please read these terms carefully before accessing, using, obtaining, or availing of any products or Services by Coral BnB. If you do not agree with these Terms of Use, you may refrain from using the Coral BnB Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Coral BnB Platform and Services.

Members who publish and offer services are “Hosts,” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions, events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing.”)

INTRODUCTION

www.coralbnb,com website (“Website”) is an Internet-based content and e-commerce portal operated by Coral BnB LLP, a Limited Liability Partnership incorporated under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Coral BnB LLP at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

ELIGIBILITY TO USE

Products and services are not available to minors. In India, persons under 18 years of age are minors. It shall be your responsibility to ensure that you are eligible to enter into a contract if you are resident outside India. If you do not conform to the above qualification, you are not permitted to avail any of the services. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
The Limited Liability Partnership reserves the right to refuse access to use the products or services offered at the Website to new Users or to terminate access granted to existing Users at any time for any reason or without providing any reasons.

USING THE CORAL BNB PLATFORM:

ACCOUNT REGISTRATION AND USE

Coral BnB makes the Services available to you through the Coral BnB Platform upon you providing Coral BnB certain required User information and having created an account (“Account”) through Coral BnB ID and password or other log-in ID and password (“Account Information”). The Coral BnB Platform requires you to register as a User or a Host by creating an Account to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Coral BnB of any unauthorized use of its Account Information or, any other breach of security and (b) ensure that you exit/log out from the account at the end of each session. Coral BnB cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by Coral BnB or any other customer or visitor to the Coral BnB Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.

1. OUR SERVICES

1.1 TO THE GUESTS

  • Coral BnB understands Customers’ requirements and accordingly offers a wide variety of accommodations on its platform to service its Customer. You can search for Host Services by using criteria like the type of Host Service, travel destination, travel dates, and the number of guests. You can also use filters to refine your search results.
  • Coral BnB allows its Users to book a suitable Listing based on the services and experiences that they consider to avail.

The process of booking Services from this Coral BnB Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address, etc., you shall not use/access this site from unsecured computers, unsecured communication links, unsecured mobile phones, or locations such as Internet-Cafe(s), Cyber- Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges, and confirms that before placing any order on the Coral BnB Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, and look as has been displayed on Coral BnB Platform. That relying on declarations, confirmations, information, and obligations made/undertaken by the User following the terms, and believing the same to be true and acting on the faith thereof, Coral BnB has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to Coral BnB:

a. The User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to Coral BnB for Services ordered by the User.

b. In the event of detecting any suspicious activity from the User’s account, Coral BnB reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.

c. In a credit card transaction; you must use your credit card for which the User has full right & authority to validly use such credit card for making payment to Coral BnB. Coral BnB shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on the User.

d. While using the Coral BnB Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.

e. Your use of the Services shall be deemed that you are fully satisfied with the description, look, and design of the accommodation and usage fee of the accommodation as has been displayed on Coral BnB’s Platform. The User agrees and acknowledges that in the Coral BnB Platform all Services are offered only at the sole discretion of Coral BnB.

When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Coral BnB’s service fee, offline fees, taxes, and any other items identified during checkout ( “Total Price”). You hereby agree and understand that you will have to pay the usage fee as mentioned on the Coral BnB Platform for the concerned Services via the payment mode provided on the Coral BnB Platform post which the User’s requested reservation will be confirmed. Once the reservation has been confirmed, Coral BnB will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct, and proper information. Coral BnB uses third-party payment providers to receive payments from Users. Coral BnB is not responsible for delays or erroneous transaction execution or cancellation of reservations due to payment issues. Coral BnB takes utmost care to work with third-party payment providers, but does not control their systems, processes, technology, and work flows, hence cannot be held responsible for any fault at the end of payment providers. User making payments for Services provided via the Coral BnB Platform would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.

  • In case Customers are not able to select the properties from our website, you can call our customer support desk, and our team will help you find suitable accommodation within your preferred budget and amenities.

The Host retains the right to re-enter the Accommodation during the Guests’ stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout ( with exception to requested and authorised late-check out), the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. Guests may not exceed the maximum number of allowed Guests.

  • If any check-in is denied for a confirmed booking, Coral BnB shall ensure that the User is provided with an alternate accommodation of comparable standards. In an event where alternate accommodation cannot be provided, Coral BnB shall arrange for the refund of any pre-booking amount collected from the User.
  • Coral BnB also promises its Users a comfortable room stay experience at all its Coral BnB branded rooms with amenities like AC, rooms with Television, Wi-Fi, Spotless linen, Hygienic and sanitized washrooms, and Housekeeping Facilities for your comfort.
  • You can reach out to us by Writing to us on the Coral BnB support page or Calling us on our 24X7 guest support helpline. Our guest support team will ensure the best and resolve your concern.
  • Coral BnB stays involved with the Users right from the time when booking is made through the Coral BnB platform and throughout the hotel stays, ensuring that the User gets a comfortable room stay experience.

RESPONSIBILITIES AS A GUEST

You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness, or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend, or use the Host Service.

You are responsible and liable for your acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, Experience, or other Host Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

ASSUMPTION OF RISKS

You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Coral BnB Platform and any Content including your stay at any Accommodation, participation in any Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry the risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.

1.2 TO THE HOSTS

As a Host, Coral BnB offers you the right to use the Coral BnB Platform to share your Accommodation, Experience, or other Host Service with Guests. It’s easy to create a Listing and you are in control of how you host – set your price, availability, and rules for each Listing.

Coral BnB provides two significant services to Hosts (Hosts have the option to choose among these models, based on their necessity):

  • Promote your property to generate bookings-After you enlist your property on Coral BnB for free, we will promote it through various channels, including social media. We will inform the respective guests about your property and services (which are to be provided by you, your management, your caretakers, etc.) – encouraging them to book a stay. The entire booking process will be conducted through us based on availability.
  • Manage your property while promoting it to generate bookings. If your property is well furnished but doesn’t have a manager (management team), caretaker, etc., appointed/ present at the property, Coral BnB will provide you with a professional team. Our well- equipped team of managers will look after all the services required to create a comfortable and enjoyable stay for the guests. We will promote your property and encourage travelers to book a stay while providing them with the necessary services on-site.

In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason.

2. CANCELLATION POLICY

2.1 FOR GUESTS

1. In general, if as a Guest you cancel a booking, the amount refunded (or not to be refunded) to you is determined by the cancellation policy that applies to that booking. These policies are set up by the Hosts of the property and might differ from booking to booking. Before you book a stay, consider reading the cancellation policy of that particular property to avoid complications. You can cancel your booking using the Coral BnB website.

2. The applicable refund amount will be credited to you within 7-14 working days. Coral BnB reserves the right to debit from Coral BnB Money account, in case of cancellation amount being higher than money already paid by you.

3. Some Properties do not accept bookings from unmarried couples; do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonored by the Hotel, Coral BnB shall be under no obligation to refund any amount to the Guest.

4. In case of a failed transaction, if the amount is debited from the customer’s bank account, the amount will be refunded to the customer’s bank account within 5-7 working days.

5. In case of double transactions, if money debited two times from the customer’s bank account, the amount will be refunded to the customer’s bank account within 5-7 working days.

6. Properties reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at its Property. Under all such cases Coral BnB shall be under no obligation to refund any amount to the Guest.

If the Host cancels your booking within 30 days of check-in, you’ll automatically get a refund and Coral BnB can help you find a similar or better home to re-book.

2.2 FOR HOSTS

To make sure your guests know how much you’ll charge them and when we recommend that you set up the cancellation policies that suit your property. Hosts are responsible for letting guests know if they can cancel their booking free of charge, and if so, until when. Generally speaking, we recommend that you allow guests to cancel for free until one or two days before check-in. Alternatively, you can choose non-refundable policies, where guests won’t get their money back if they cancel.

You can choose between a fully flexible or a customized policy.

2.3 POLICIES

FRIENDLY

No charges will be levied if booking is cancelled 31 days prior to check-in. If cancellation is done between 30 to 15 days prior to check-in, 50% of the total booking amount will be charged. Post that, there will be no refund.

GENERAL RULES OF CONDUCT

You will not use this Site or the Services in a manner (as determined by Coral BnB in its sole and absolute discretion) that:

  • Is illegal, or promotes or encourages illegal activity;
  • Promotes, encourages, or engages in child pornography or the exploitation of children;
  • Promotes, encourages, or engages in terrorism, violence against people, animals, or property;
  • Promotes, encourages, or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking;
  • Promotes, encourages, or engages in the sale or distribution of prescription medication without a valid prescription;
  • Infringes on the intellectual property rights of another User or any other person or entity;
  • Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
  • Interferes with the operation of this Site or the Services found at this Site;
  • Contains or installs any viruses, worms, bugs, Trojan horses, Cryptocurrency Miners, or other code, files, or programs designed to, or capable of, using many resources, disrupting, damaging, or limiting the functionality of any software or hardware; or
  • Contains false or deceptive language, or unsubstantiated or comparative claims, regarding Coral BnB or Coral BnB’s Services.

GENERAL BOOKING POLICY

  • Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
  • Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.
  • Reference to Coral BnB includes its affiliates, employees and officers. “Hotel” refers to the hotel or home in which you have made a valid booking through Coral BnB.

CHECK-IN POLICY FOR GUESTS

  • The primary guest must be at least 18 years of age to be able to check into the hotel.
  • The usual standard check-in time is 2 pm. Coral BnB tries to ensure that you can check- in any time after that till your reservation is valid.
  • It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
  • After reaching the apartment, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact Coral BnB immediately. Coral BnB will verify the issue with the Hotel and post verification, you would be provided the following assistance:
  • Coral BnB will try to arrange for accommodation in the same Hotel
    • a. Coral BnB will try to provide you with alternate accommodation in its other listed properties if the same is available.
    • b. If Coral BnB is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.
    • c. Coral BnB will not be liable for compensation beyond your booking payment.
  • Unless specifically intimated, Coral BnB shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Coral BnB.

A. RESERVATION OR BOOKING OF SERVICES

The process of booking Services from this Coral BnB Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges and confirms that before placing any order on the Coral BnB Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on Coral BnB Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, Coral BnB has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to Coral BnB:

a. The User is not under any legal or other deficiency which prevents/may prevent the User from: entering into a valid contract under the applicable laws; and (ii) making valid payment to Coral BnB for Services ordered by the User.

b. In the event of detecting any suspicious activity from User’s account, Coral BnB reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.

c. In a credit card transaction; you must use your own credit card for which User has full right & authority to validly use such credit card for making payment to Coral BnB. Coral BnB shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on User.

d. While using the Coral BnB Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.

e. Your use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation and usage fee of the accommodation as has been displayed on Coral BnB’s Platform. The User agrees and acknowledges that in the Coral BnB Platform all Services are offered only at the sole discretion of Coral BnB.

B. USAGE TERMS

The information, materials, and Services available on the Coral BnB Platform may inadvertently include inaccuracies, typographical errors, or outdated information; Coral BnB is not responsible for and shall not be bound to honor typographical or pricing errors on the Coral BnB Platform. Coral BnB reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Coral BnB believes the User has violated applicable laws or these terms, orders that Coral BnB believes are harmful to Coral BnB or orders that Coral BnB believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. Coral BnB neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. Subject to the Services referred in Paragraph “Coral BnB services,“ concerning its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error-free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products. Coral BnB shall not be responsible for the delay or inability to use the Coral BnB Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities, and related graphics obtained through the Coral BnB Platform, or otherwise arising out of the use of the Coral BnB Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Coral BnB shall not be held responsible for the non- availability of the Coral BnB Platform during periodic maintenance operations or any unplanned suspension of access to the Coral BnB Platform that may occur due to technical reasons or for any reason beyond Coral BnB’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Coral BnB Platform is done entirely at your discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. Coral BnB accepts no liability for any errors or omissions, in any information provided to you.

Coral BnB may make access to and use of the Coral BnB Platform, or certain areas or features of the Coral BnB Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history Due to the nature of the Internet, Coral BnB cannot guarantee the continuous and uninterrupted availability and accessibility of the Coral BnB Platform.

Coral BnB may restrict the availability of the Coral BnB Platform or certain areas or features thereof if this is necessary for a view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Coral BnB Platform. Coral BnB may improve, enhance and modify the Coral BnB Platform and introduce new Coral BnB Services from time to time. Coral BnB may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your Coral BnB Account. For example, we may enable Users to link their Coral BnB Accounts to businesses and take actions for those businesses; we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by Coral BnB to ask for your credentials, and you shall not request the credentials of another User.

C. LIMITATION OF LIABILITY

Coral BnB shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Coral BnB Platform or any of the information, software, services and related graphics contained within the Coral BnB Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Coral BnB has been advised of the possibility of damages.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, Coral BnB’S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING Coral BnB SERVICES/ BROWSING THE Coral BnB PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.

You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, Coral BnB is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. Coral BnB has a right to recover the same under such law from the fees/revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during the monthly settlement process.

D. GOVERNING LAW

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

E. SEVERABILITY

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

F. REPORT ABUSE

If you come across any abuse or violation of these Terms, please report to hello@coralbnb.com